A knowledge management tool provided by Officewala is very useful for customer support and service. In knowledge base user can add customer inquiries, features request, problem related to products and customers feedback. All this information stored in Knowledge base can be very fruitful for organization to produce product / services of best quality. Executives and managers can get real-time information about what are the customers’ requirements, what are the defects in products and services, what additional features customer is demanding and much more things related to products and services.

Solutions to the problems related with products can be added to knowledge base. Also solution related to customer’s queries can be stored in the knowledge base. Using Officewala knowledge management tool organization can provide faster customer support and service. By providing solutions to customer's problems in quick time organization can gain customer loyalty. To maximize customer satisfaction and to create products / services of best quality knowledge base can prove very useful.

• Quicker customer support and services.

• Maximize customer satisfaction.

• Get valuable information to improve quality of products and services.